Questions doctors ask us.
Short, honest answers.
What is Chikitsa Samay?
Chikitsa Samay is online appointment and OPD token software for clinics and hospitals in India, by Ashtapradhan Private Limited. It has three connected apps: Patient (booking), Admin / Reception (manage the day) and Doctor (live queue). It takes admin work off your staff so doctors can focus on consultation and care.
Is Chikitsa Samay an app I can use on my phone?
Yes. Patient, Reception and Doctor are web applications you open in a browser on a mobile phone or a computer. Patients book from your clinic’s link. Doctors and reception can run the day from a phone; a PC works too.
What if a patient calls instead of booking online?
Reception can give them an appointment in the same system. Online bookings and phone bookings live in one place, so the doctor sees the full queue.
Where does my clinic’s data stay?
With your clinic. Every clinic gets a separate setup, separate data and separate logins. No other clinic can see your patients. Chikitsa Samay is clinic software for your OPD — not a shared patient marketplace.
Is this the same as a doctor-listing website?
No. Chikitsa Samay does not sell your clinic as a public listing marketplace. It is the application your clinic uses to take bookings, run the OPD Token queue and keep the doctor’s day calm. For eye and skin clinics, website and social support is a separate assistant service, with you approving every post.
Is it for small clinics in Tier 2 and Tier 3 towns?
Yes. Single-doctor clinics in Tier 2 and Tier 3 towns, multi-doctor clinics and big hospitals are all welcome. It runs in a browser on a phone or computer.
Does the appointment time mean the patient enters the cabin at that time?
No. The appointment time is the booking (arrival) time. The patient arrives, gets a token and waits for their turn. The doctor sees live how many patients are waiting.
How do patients book an appointment?
From any phone, tablet or computer, through your clinic's booking link - no app download. Reception can also add walk-ins and phone calls to the same list.
Can patients mark their own arrival?
Yes. Patients scan the clinic's QR code with their phone camera to mark their arrival and get their token, even when no one is at the reception desk. Reception and the doctor see them in the live queue.
Can the doctor create medical records by voice?
Yes. The doctor simply talks during the consultation. Chikitsa Samay listens and fills in the visit note - complaint, findings, advice and Rx - hands-free, so the doctor keeps eyes on the patient. The doctor checks the note before saving.
Do I need a computer at the front desk?
No. Reception and the doctor can work from a phone. A computer browser works as well if that is how your staff prefers to work.
How are prescriptions and medical records stored?
In the Doctor app, just photograph the paper - prescriptions, reports or old files - on your phone. It is saved to that patient's record inside your clinic's own data, with no computer needed. Records stay saved and searchable.
Is there anything special for skin clinics?
Yes. There is a dedicated module built for skin clinics. We show it in your demo.
What is in the Enterprise plan?
Enterprise is for hospitals and multi-clinic groups. It includes API integration (on request), customisation, deployment on your chosen cloud or on-premise, full management and maintenance by our team, and hands-on help with data-privacy steps. Pricing is custom - talk to us on WhatsApp.
Can Chikitsa Samay work with our existing software?
Yes. With the Enterprise plan, our API is available on request, so you can integrate Chikitsa Samay with your existing system. Tell us what you use and we will plan the integration with you.
How does Chikitsa Samay protect my clinic’s data?
Every clinic gets a separate setup, separate data and separate logins, and records belong to the clinic. With the Enterprise plan, our team also gives hands-on help with your clinic’s data-privacy steps.
Where is our data hosted? Can we run it on our own cloud or on-premise?
Your choice. With the Enterprise plan, Chikitsa Samay is managed and maintained by our team on your chosen cloud, and on-premise setup is also possible. We help you plan it.
Can you customise it for our clinic?
Customisation is part of the Enterprise plan. Tell us what you need on WhatsApp or by email, and we will discuss it with you.
What if the doctor has an emergency and cannot see patients today?
Reception cancels or shifts the day's appointments in a few simple steps. Every patient gets a WhatsApp message and can rebook.
Does it work with WhatsApp?
Yes. Patients get booking, token and schedule-change updates on WhatsApp.
Can hospitals with many doctors use it?
Yes. Many doctors can run parallel queues, with doctor-wise daily reports and a multi-branch view.
Does it work on slow internet?
It is a light web app opened from a link — no heavy app download — made for everyday phones and mobile data, on Android or iPhone, or a computer browser.
Do you manage websites and social media for eye and skin clinics?
Yes. You are busy caring for patients, so we keep you connected with them: your advice, tips and videos on your website, WhatsApp, Facebook, Instagram, Google Business Profile and YouTube (we edit, upload and manage your educational and patient-care videos), with booking built in and an awareness reach report showing how many people your health tips and posts reached. From ₹8,000 per month (ad spend billed separately). We never promise patient numbers, and you approve all content before it goes live.
How much does it cost?
Individual Practice: ₹549/month/user (₹5,929/year). Multi-Doctor Clinic: ₹3,299/month for up to 6 doctors (₹35,629/year). Hospitals: Custom Plan, get a quote. Enterprise: talk to us. Third-party integrations (WhatsApp Business API, SMS gateway) and one-time onboarding setup are billed separately. See the pricing page.
How do I get a free demo?
WhatsApp or call +91 79485 67038, email support@chikitsasamay.com, or fill the demo form.
Chikitsa Samay (चिकित्सा समय, “time for care”) is clinic appointment and OPD Token software from Ashtapradhan Private Limited, India. Three connected apps — Patient, Reception and Doctor — open on a phone or in a browser. Patients book on the web app; if they call, reception books them in the same place. Every clinic’s data is kept separate.